Author(s): Nancy R. Mitchell
"The world was my oyster, but I used the wrong fork." -Oscar Wilde Although surely alluding to something besides good table manners, Oscar's classic metaphor does contain a grain of truth underlying the pros and cons of proper etiquette. Like it or not, manners and etiquette are the hallmarks of a well-rounded person and, even if only subconsciously noticed by others, are a trait whose benefits are enormous both socially and professionally. Today's etiquette is so much more than simply being able to correctly identify spoons. For many, especially young professionals, conducting oneself properly in the office, at meetings, and at work events is extremely critical. Here to instruct all that is proper is Nancy R. Mitchell. For more than 25 years, Nancy has been an etiquette consultant for numerous clients and is the owner and principal instructor of The Etiquette Advocate (etiquetteadvocate.com), which has been featured on CNN, ABC Nightline, Martha Stewart Living Radio, The New York Times, and many more. Arranged by events and settings, the book will clearly and succinctly give readers everything they need to know to successfully maneuver in today's world; from knowing how to properly serve high tea, to giving a perfectly tasteful toast.
Nancy R. Mitchell is an established protocol and etiquette consultant and advisor with more than 25 years of experience in the field. Currently, she is an adjunct faculty member at the George Washington University, Washington, D.C., where she developed and teaches protocol courses in the School of Business and Public Management's Event Management Certificate Program, as well as at Stratford University, Falls Church, Va. She serves as protocol and special events consultant to the Library of Congress, the world's largest library and cultural center, where she was director of special events and protocol for more than two decades. In her former position at the Library of Congress, Ms. Mitchell and her staff were responsible for planning and managing more than 400 events each year. She coordinated the institution's major special events, visits of heads of state and other foreign dignitaries, fundraising galas, conferences and meetings. As the Library's chief protocol advisor, she served as liaison to the White House, the U.S Department of State, Congress, the Supreme Court and other government agencies, embassies, academia and corporations. Ms. Mitchell owns, manages and is principal instructor for The Etiquette Advocate, a firm providing etiquette and protocol training and consulting to corporations, non-profit organizations, government agencies, embassies, universities, the travel and hospitality industry and individuals. She is quoted on matters of etiquette and protocol by CNN, ABC Nightline, Martha Stewart Living Radio, The New York Times, The Washington Post, the Washington Business Journal, the Associated Press and Washingtonian magazine, has been featured on ABC Good Morning America, Fox News and National Public Radio, and is an etiquette columnist for Experience.com, etiquette consultant to Engaged! magazine, and technical editor of Wedding Etiquette for Dummies (Wiley, 2010). She is co-owner and founding partner of the firm, Protocol Partners-Washington Center for Protocol and is a member of the Protocol and Diplomacy International Protocol Officers Association.
TABLE OF CONTENTS INTRODUCTION Chapter 1: YOUR PERSONAL BEST Creating and maintaining a brand First impressions Attire and appearance Clothes encounters Gauge in brain (formal vs. informal) Hygiene and grooming Posture Grammar Swearing/Offensive Language Timing Feedback My Space Wrap Up Chapter 2: PEOPLE SKILLS Connecting and building rapport Listening skills Dealing with difficult people Conversation Body Language Handshake and other greetings Introductions playbook Name Game Networking Etiquette Transgender Courtesy Disability Etiquette Chapter 3: YOUR WORLD Living with Manners Move-in Ready Manners Apartment/Condo/Co-op/Townhouse Living Single Family Homes Flag protocol Retail Rude Medical Office Manners Etiquette of Worship Parking Lots Chapter 4: FUN AND FITNESS Entertainment Theater/Performing Arts Movies Museums/Art Galleries/Historical Buildings Health and Fitness Gym Etiquette Swimming Pools/Beaches Country Clubs Salons and Spas Chapter 5: MANNERS HIT THE ROAD Getting There Airplanes Trains Cruises Subways Carpool Etiquette Hotel Hospitality B & B Polite Airbnb Chapter 6: CHANNELS OF COMMUNICATION Thank You Notes Business Letters Forms of Address Words of Condolence Grammar Review Chapter 7: GOING SOCIAL Cell Phone Courtesy Texting Social Media Facebook Twitter LinkedIn Instagram Chapter 8: BE OUR GUEST Invitations Party Playbook Host How-to Guest Guidelines Houseguest Handbook Gifts Party Protocol Receiving lines Name badges Escort cards Place cards Chapter 9: COURTESY GOES TO WORK Manners Go to Work Job Interview Etiquette You're Hired! Welcome Aboard Gender-Neutral Courtesy Elevator Etiquette Business Cards Meetings Manners Telephone Etiquette Checklist EZ Email Etiquette Chapter 10: DINING DECODED General Guidelines Tabletop Tour Dining Styles Restaurant Dining Servers Speak Up Customer Courtesy Management Manners Server Misdeeds Fast Food Finesse Food Service Glossary Quick Tipping Pointers Chapter 11: DOWN THE AISLE Determine Your Vision Timeline Save the Date Announcements Invitations Wedding Expenses Ceremony Reception Gifts Thank You Notes Sample Invitation Text RESOURCES